Field Service and Repair Management Software (Built for Your Business)

Field service management software follows every step from logging an incoming fault to assigning it to a technician, from the parts used to handing the job back to the customer. Many service businesses run this with Excel and WhatsApp; as the number of jobs grows, it becomes impossible to see which device is where and which job is waiting. At Kayrus Tech we develop custom service software for air conditioning, white goods, lift, security system, pool and similar service and repair businesses.

What should service software include?

• Work orders: customer, address, device, fault description, priority.
• Assignment and scheduling: which technician goes to which job on which day.
• Field app: the technician sees the job on their phone, takes photos and a signature, and closes the job.
• Parts and stock: parts used, stock in the warehouse and in the vans.
• Customer notifications: appointment, on-the-way and job-completed messages (WhatsApp, SMS, email).
• Device history and periodic maintenance: maintenance dates and reminders.
• Reports: open jobs, jobs per technician, recurring faults.

Off-the-shelf service program or custom software?

Off-the-shelf service programs work well for standard processes and get you started quickly. Custom software makes sense when you have maintenance-contract customers, a dealer network, your own pricing rules or need a connection to your accounting and stock systems. We described the signs that it is time to move on from Excel in our article on job tracking software instead of Excel.

What determines the quote?

• Number of technicians and branches
• Field app and the need to work offline
• Stock, invoicing and accounting connections
• Customer notification channels

Frequently asked questions

Can technicians work without an internet connection?

The field app can be designed to store data while offline and send it once the connection returns; this requirement is specified in the quote.

Can we import our existing customer and device list?

Yes, records from Excel or your current program are cleaned up and imported.

Can the customer see the status of the job?

Yes; the status of the job can be shared with the customer through a dedicated tracking link.

Tell us the size of your team, your workflow and the programs you use, and we will plan the first version together. You can also look at our custom software page.